Citizen's Charter

1.INTRODUCTION

The Goa State Urban Development Agency is the Nodal Agency for co-ordination, monitoring and implementation of various Centrally sponsored implemented by the Ministry of Urban Development and the Ministry of Housing and Urban Poverty Alleviation, Government of India. The Agency is a Society registered under the Societies Registration Act 1860 under the Administrative control of the Directorate of Municipal Administration, Urban Development Department, Government of Goa.

This Agency is registered for implementing various state & centrally sponsored Schemes, which are meant to promote gainful employment to urban poor, unemployed or underemployed, to devise schemes for improvement of urban poor and help in upgrading their skills, to change negative family and community attitude towards girl child, for construction and up gradation of dwelling units for slum dwellers, to improve their living conditions and also improve Infrastructural facilities and help creation of durable public assets.

Considering the emerging need for all round development of the Urban areas in the State, this Agency is also engaged in taking up other infrastructural development works in the urban areas in the state under Integrated Development of Major Towns, which is a State sponsored scheme.

Goa State Urban Development Agency has appointed, Member Secretary, as the Contact Officer for Citizen’s Charter. For any further details, may be contacted on phone no. 2437210, 2437094.

2. AIMS AND OBJECTIVES OF GSUDA

The Agency is established by the Government of Goa to achieve the following aims and objects through its administrative set up:-

  • 1. To suggest various measures to the Government of Goa and the Government of India to uplift the living conditions in urban area of the state especially that of the urban poor, backward the weaker sections.
  • 2. To frame schemes for overall improvement in urban areas and submit the same to Central and State Government so as to receive financial assistance for their implementation by the Agency.
  • 3. To implement and execute the various schemes of the State and/or Central Government like Swarna Jayanti Sahari Rojgar Yojana etc. for the civil and economic development in urban areas, either itself or through Municipal Councils of the state.
  • 4. To receive grants from the State and the Central Government for the maintenance of administrative set up of the Agency, incur expenditure for the overall development of urban areas and to see that such grants are utilized properly.
  • 5. To accept donations/contributions from any sources and utilize them for achieving the objectives of the Agency and for strengthening its financial position.
  • 6. To enter into any trade and business and invest the surplus money with the aim of earning profits for strengthening the financial position of the Agency and spend them for achieving the aims and objects of the Agency.
  • 7. To do everything necessary as it deems fit with the aim of bringing about the overall development of the urban people especially the backward urban area and urban weaker sections.

 

3. ORGANISATIONAL SET-UP

4. SCHEMES AT A GLANCE

5. PATTERN OF ASSISTANCE

  SCHEMES STATE GOVT SHARE CENTRAL GOVT SHARE
1. Swarna Jayanti Shahari Rojgar Yojana (SJSRY) 75% 25%
2. Jawaharlal Nehru National Urban Renewal Mission (JNNURM)    
  i) Urban Governance & Infrastructure 80% 10%
  ii) Basic Services to the Urban Poor (BSUP) 80% 20%
  iii) Integrated Housing & Slum Development Programme. (IHSDP) 80% 20%
  iv) Urban Infrastructure Development Scheme for Small & Medium Town (UIDSSMT) 80% 10%
3. Integrated Development of Major Towns (IDMT) -- 100%

 

6. URBAN LOCAL BODIES IN THE STATE OF GOA

Sr.No. Name of the local body Status Population as per 2001 Census
1. Corporation of City of Panaji… Corporation   59066
2. Mormugao Municipal Council A 97154
3. Margao Municipal Council A 78382
4. Ponda Municipal Council B 17713
5. Mapusa Municipal Council B 40487
6. Curchorem Municipal Council B 21407
7. Cuncolim Municipal Council B 15860
8. Bicholim Municipal Council B 14913
9. Quepem Municipal Council B 12573
10. Canacona Municipal Council B 11901
11. Sanguem Municipal Council C 6173
12. Valpoi Municipal Council C 7917
13. Pernem Municipal Council C 5289
14. Sanquelim Municipal Council C 11191

 

7. LIST OF SCHEMES
I. CENTRALLY SPONSORED SCHEMES:

 

CENTRALLY SPONSORED SCHEMES

1. SWARNA JAYANTI SHAHARI ROJGAR YOJANA (S.J.S.R.Y.)

AIM:
To provide gainful employment to the unemployed or underemployed poor through self employment ventures or providing of wage employment.

SALIENT FEATURES:
The scheme rests on a foundation of community empowerment through Neighbourhood groups (NHGS) Neighbourhood Committees (NHCS) and Community Development Societies (CDS). The CDS shall be the focal point for purpose of identification of beneficiaries, preparation of applications, monitoring of recovery and generally providing whatever other support is necessary to the programme. The Community Development Societies will also identify viable projects for that area

OBJECTIVES:
The scheme is promoted to raise the status of the urban poor so that the poor below the poverty line does not always remain poor but is brought above the poverty line so that his/her name is deleted from the BPL list.

TARGET GROUPS:
a) The programme shall target the urban poor, defined as those living below the urban poverty line as defined from time to time. BPL means b) Special attention will be given to women personl belonging to scheduled castes/Tribes disabled persons and other such categories as may be indicated by the Govt. from time to time. A special provision of 3% shall be reserved for the disabled under this programme.

BPL SURVEY:
The Below Poverty Line (BPL) Survey is conducted by the respective Municipal Council with the assistance of CDS for availing the benefit of the SJSRY scheme.

Scheme: Swarna Jayanti Shahari Rojgar Yoyana (SJSRY)

Nodal Minister: Ministry of Housing and Urban Poverty Alleviation, Government of India.

Nodal Agency: Goa State Urban Development Agency (GSUDA) / Directorate of Municipal Administration (DMA).

Implementing Agency: 14 Urban Local Bodies i.e. Municipal Council.
 

SWARNA JAYANTI SHAHARI ROJGAR YOJANA (SJSRY)

SUB SCHEMES

1. URBAN SELF EMPLOYMENT PROGRAMME (USEP)
USEP provides assistance to the urban poor for setting up micro finance enterprises.
Maximum loan - Rs. 2,00,000
Maximum Subsidy - 50,000 or 25% of project cost.

a) Eligibility:
Any individual belonging to the Below Poverty Line (BPL) category should be identified by the Community Development Societies (CDS).

b) Whom to apply:
Collect application from Chief Officer of the concerned Municipal Council. Submit application duly recommended by the CDS along with a copy of the Project report to the Chief Officer of the Council.

c) What to expect:
Interview with the Screening Task Force Committee to check genuiness of the application to be sponsored to the Banks.

e) Security:
No collateral security is required to produce to the Bank for the project amount upto Rs. 200,000/-. The BPL beneficiary will to contribution of 5% of the project cost as margin money

2.URBAN SELF HELP EMPLOYMENT PROGRAMME (USEP).
UWSP provides assistance to groups of urban poor women for setting up gainful self employment venture. The group should consist 5 urban poor women

Maximum loan - No limit
Maximum subsidy - 35% of project cost, maximum Subsidy Rs.300,000/-

a) Whom to apply;
Application along with a profile/project report of the activity being taken, to be addressed to the Chief Officer of the Council.

d) What to expect:
Interview with the Screening task force committee for checking genuineness of the project application to be sponsored to the Bank.
Contact Bank concerned for release of loan and Urban Local Body for the subsidy.

3. SKILL TRAINING EMPLOYMENT PROGRAMME FOR THE URBAN POOR.-(STEP-UP)
The Agnel Entrepreneurship Development Institute (AEDI), Verna has been identified by Nodal institution to undertake skill training course for the urban Poor.

The Urban Local Bodies organizes the skill training course with the AEDI which will assist the urban poor for upgrading skills. The average training cost will be Rs. 10,000/- for six months.

Eligibility:
Any individual belonging to the category of poor should be identified by the CDS. His/her other non-economic parameters of living standard shall be considered while according priority.

b) Whom to apply.
Submit an application to the Chief Officer duly recommended by the CDS. Indicate the area/nature of training.

c) How to proceed
Contact with CDS to form a group of trainees for recommending to the Chief Officer of the concerned Municipal Council along with the resolution.
Training Institutions may be approached to send their willingness to conduct training course to the Chief Officer of the concerned Municipal Body.

d) Educational Qualification:
The minimum qualification will depend upon the training skill to be imparted. However there is no limit for upper educational qualification.
Average expenditure on training including material cost, trainer’s fees. Other miscellaneous expenses including monthly stipend to be borne by the Training Institution @ Rs. 10,000/- per individual from the grants from the Urban Local Body which will include Stipends.

Certificate from the Training Institution in the field of training imparted.

4 URBAN WAGE EMPLOYMENT PROGRAMME (UWEP).
It will provide wage employment to beneficiaries living below the poverty line. Small projects can be taken by the Council in material: labor 60:40 ratio

Salient Features:
This programme is meant to provide wage employment to beneficiaries coming under the below poverty line within the jurisdiction of urban local bodies by utilizing their labour for construction of socially and economically useful public assets.

What to expect:
The beneficiaries below the poverty line duly identified by CDS may approach the Chief Officer of the concerned Municipal Council to take up employment under the construction work (skilled or unskilled) under the Swarna Jayanti Shahari Rozgar Yojana Scheme.

Rate of Wages:
Minimum wage as fixed by the Government will be paid by the Council under the Scheme
 

2. Interest Subsidy Scheme for Housing the Urban Poor. (ISHUP)
Interest Subsidy Scheme for Housing the Urban Poor facilitates institutional loans by assisting the Economically Weaker Section (EWS)/ Low Income Groups to access affordable loan with Subsidy.

The ISHUP will provide 5% subsidy on the interest charged on admissible loan amount to EWS/LIG beneficiary for construction or acquisition of new houses. The scheme will provide subsidized loan for a maximum amount of Rs 100,000/-

Economically Weaker Section (EWS)/ Low Income Groups shall forward application along with a profile/project report for construction or acquisition of new houses, to the Chief Officer of the Council.

After the loan is sanctioned the HUDCO will release the Subsidy to the concern Bank.

3.JAWAHARLAL NEHRU NATIONAL URBAN RENEWAL MISSION (JNNURM)

URBAN INFRASTRUCTURE & GOVERNANCE (UIG)(Sub-Component)
MISSION CITY
Panaji city has been identified by the Government of India to implement UIG a sub-component of JNNURM

Mission Objectives
Focused attention to integrated development of infrastructural services in the cities covered under the Mission.

Secure effective linkages between asset creation and asset management so that the infrastructural services created in the cities are not only maintained efficiently but also become self-sustaining over time.

Ensure effective investment of funds to fulfill deficiencies in the urban infrastructural services.

Planned development of identified cities including peri-urban areas, out growths, urban corridors, so that urbanization takes place in a dispersed manner.

Scale up delivery of civic amenities and provision of utilities with emphasis on universal access to urban poor.

To take up urban renewal programme, i.e. re-development of inner (old) cities area to reduce congestion.

Duration of the Mission
The duration of the Mission would be seven years beginning from 2005-06.

Scope of Mission Programme
The main thrust of the sub-Mission on Urban Infrastructure and Governance will be on major infrastructure projects relating to water supply including sanitation, sewerage, solid waste management, road network, urban transport and redevelopment of inner (old) city areas with a view to upgrading infrastructure therein, shifting industrial/commercial establishments to conforming areas, etc.

Admissible Components: -

 

 

B. BASIC SERVICES TO THE URBAN POOR (BSUP)

MISSION CITY
Panaji City has been identified by the Government of India to implement BSUP a sub-component of JNNURM.

MISSION OBJECTIVES
Focused attention to integrated development of Basic Services to the Urban Poor in the cities covered under the Mission.
Provision of Basic Services to Urban Poor including security of tenure at affordable prices, improved housing, water supply, sanitation and ensuring delivery through convergence of other already existing universal services of the Government for education, health and social security. Care will be taken to see that the urban poor are provided housing near their place of occupation.
Secure effective linkages between asset creation and asset management so that the Basic Services to the Urban Poor created in the cities, are not only maintained efficiently but also become self-sustaining over time.
Ensure adequate investment of funds to fulfill deficiencies in the Basic Services to the Urban Poor. Scale up delivery of civic amenities and provision of utilities with emphasis on universal access to urban poor.

Duration of the Mission
The duration of the Mission would be seven years beginning from the year 2005-2006.

Scope of Mission Programmme
The main thrust of the sub-Mission on Basic Service to the Urban Poor will be on integrated development of slums through projects for providing shelter, basic services and other related civic amenities with a view to provide utilities to the urban poor.

Mission Components
City Corporation of Panaji has been identified by Government of India to implement sub-component of Basic Service to the Urban Poor (BSUP)

The submission on Basic Services to the Urban Poor will cover the following:
Admissible components:-

 

 

D. URBAN INFRASTRUCTURE DEVELOPMENT SCHEME FOR SMALL & MEDIUM TOWNS (UIDSSMT)

Objectives
The objectives of the scheme are to:
Improve infrastructural facilities and help create durable public assets and quality oriented services incities and towns.
Enhance public-private-partnership in infrastructural development and Promote planned integrated development of towns and cities.

Duration of the Scheme
The duration of the Scheme will be for seven years beginning from 2005-06.

Admissible Components: The Scheme will cover the following areas:

 

II STATE SPONSORED SCHEMES

INTEGRATED DEVELOPMENT OF MAJOR TOWNS (IDMT)



SALIENT FEATURES
 

 

COMPONENTS OF IDMT SCHEME:

ROADS:
Strengthening of existing /proposed roads.,Rings roads, bye-passes, Arterial roads, Culverts, foot bridges & Sub-ways,Development of foot paths, traffic islands and signage.

PARKING:
Parking lots and Parking infrastructure for trucks, Buses, Cars etc.

COMMERCIAL:
Market Complexes and Shopping Centres.

GARDENS & PARKS:
Improvement of existing gardens & Parks, Landscaping and Development of Gardens & Parks.

PUBLIC AMINITIES:
Large Gardens, Play grounds, Multifunctional Halls and Municipal Buildings.

The GSUDA also executes infrastructure projects within the Urban Jurisdiction based on the council resolution.

The proposal has to be forwarded by the Chief Officer of the respective council to GSUDA.

 

  • 1. SWARNA JAYANTI SHAHARI ROJGAR YOJANA (SJSRY).
  • 2. JAWAHARLAL NEHRU NATIONAL URBAN RENEWAL MISSION (JNNURM)
    • A. URBAN GOVERNANCE & INFRASTRUCTURE
    • B. BASIC SERVICES TO THE URBAN POOR (BSUP)
    • C. INTEGRATED HOUSING & SLUM DEVELOPMENTPROGRAMME (IHSDP)
    • D. URBAN INFRASTRUCTURE DEVELOPMENT SCHEME FOR SMALL AND MEDIUM TOWNS (UIDSSMT)
  • II. STATE SPONSORED SCHEMES:
    • 1. INTEGRATED DEVELOPMENT OF MAJOR TOWNS (IDMT)
    0
    • • Projects pertaining to the following will be admissible under the Sub-Mission on Urban Infrastructure and Governance.
    • • Urban Renewal i.e. redevelopment of inner (old) city areas [this would include items like widening of narrow streets, shifting of industrial/commercial establishments from non-conforming to ‘conforming’ areas to reduce congestion, replacement of old and worn-out water pipes by new/higher capacity ones, renewal of sewerage/drainage/solid waste disposal systems, etc].
    • • Water Supply (including de-salination plants) and sanitation.
    • • Sewerage and Solid Waste Management.
    • • Construction and improvement of drains/storm water drains.
    • • Urban Transport, including roads, highways/expressways/ MRTs/metre projects.
    • • Parking lots/spaces on Public Private Partnership basis.
    • • Development of heritage areas.
    • • Prevention and rehabilitation of soil erosion/landslides only in case of Special Category States where such problems are common and
    • • Preservation of water bodies.


  • NOTE: Land cost will not be financed except for acquisition of private land for schemes/projects in the
    North Eastern States and hilly States viz. Himachal Pradesh, Uttaranchal and Jammu & Kashmir.

    The State Level Nodal Agency:-
    The Steering Committee at the State Level would be assisted by the Goa State Urban Development Agency identified by the State Government for implementation of JNNURM. The Goa State Urban Development Agency (SLNA) would, inter-alia, perform following functions: -

    Appraisal of projects submitted by ULBs/Para-statal agencies. Obtaining sanction of State Level Steering Committee for seeking assistance from Central Government under JNNURM.
    Management of grants received from Central and State Government.
    Release of funds to ULBs / Para-statal agencies either as grant, or soft loan or grant cum loan.
    Management of Revolving Fund.
    Monitoring physical and financial progress of sanctioned projects.
    Monitoring implementation of reform as entered into MoA.
    Urban Reforms
    The main thrust of the revised strategy of urban renewal is to ensure improvement in urban governance so that Urban Local Bodies (ULBs) and para statal agencies become financially sound with enhanced credit rating and ability to access market capital for undertaking new programmes and expansion of services. In this improved environment, public-private participation models for provisioning of various services would also become feasible. To achieve this objective, State Governments, Urban Local Bodies and para-statal agencies will be required to accept implementation of an agenda of reforms. The proposed reforms shall broadly fall into two categories: -
    Mandatory reforms
    Optional reforms
    • • Integrated development of slums, i.e housing and development of infrastructure projects in the slums in the identified cities.
    • • Projects involving development/improvement/maintenance of basic service to the urban poor.
    • • Slum improvement and rehabilitation projects.
    • • Projects on water supply/sewerage/drainage, community toilets/baths etc.
    • • Houses at affordable cost for slum dwellers/urban poor/ EWS/LIG categories.
    • • Construction and improvement of drains/storm water drains.
    • • Environment improvement of slums and solid waste management.
    • • Street lighting.
    • • Civic amenities, like community halls, child care centers, etc.
    • • Operation and maintenance of assets created under this component.
    • • Convergence of health, education and social security scheme for the urban poor.
  • NOTE:-Land cost will not be financed by Government of India
    NOTE:- DPRs will have to be prepared by the implementing agencies i.e Municipal Council for funding under the Mission including specific project components, viz, health, education and social security. However, the schemes of health, education and social security will be funded through convergences of scheme and dovetailing of budgetary provisions available under the programmes of respective sectors (Health, Human Resource Development, Social Justice and Empowerment and Labour, etc.), but will also be monitored by the Ministry of Urban Employment & Poverty Alleviation in so far as urban poor are concerned.

    C. INTEGRATED HOUSING & SLUM DEVELOPMENT PROGRAMME (IHSDP)
    OBJECTIVES:-
    The basic objective of the scheme is to strive for holistic slum development with a healthy and enabling urban environment by providing adequate shelter and basic infrastructure facilities to the slum dwellers of the identified urban areas.

    COMPONENTS
    • • The components for assistance under the scheme will include all slum improvement/upgradation/relocation projects including upgradation/new construction of houses and infrastructural facilities, like, water supply and sewage.
      Title of the land: it should preferably be in the name of the wife and alternatively jointly in the names of husband and wife.
    • • Ceiling Cost for Dwelling Unit: will be @ Rs.80,000 per unit for cities other than those covered under the JNNURM
    • • Selection of Beneficiaries: By SUDA/DUDA/ULBs/Government Nodal Agency authorized by the State Government.
    • • Minimum Floor Area of Dwelling Unit: Not less than 25sq.mts. Area and preferably two room accommodation plus kitchen and toilet should be constructed.
    • • Infrastructure Development and Maintenance in the slums: State Government should ensure a separate provision for upkeep and maintenance of the public assets.
    • • Beneficiary Contribution: Housing should not be provided free to the beneficiaries by the State Government. A minimum of 12% beneficiary contribution should be stipulated, which in the case of SC/ST/BC/OBC/PH and other weaker sections shall be 10%.

  • Admissible Components:
    • • Provision of shelter including upgradation & construction of new houses.
    • • Provision of community toilets. Provision of physical amenities like water supply, storm water drains, community bath, widening and paving of existing lanes, sewers, community latrines, street lights, etc.
    • • Community Infrastructure like provision of community centres to be used for pre-school education, non-formal education, adult education, recreational activities, etc.
    • • Community Primary Health Care Centre Buildings can be provided.
    • • Social Amenities like pre-school education, non-formal education, adult education, maternity, child health and Primary Health care including immunization, etc.
    • • Provision of Model Demonstration Projects.
    • • Slum improvement and rehabilitation projects.
  • Land acquisition cost will not be financed expect by Govt of India.

    NOTE: DPRs will have to be prepared by the implementing agencies for funding under IHSDP including specific project components, viz, health, education, and social security. However, the schemes of health, education and social security will be funded through convergence of schemes and dovetailing of budgetary provision available under the programmes of the respective sectors (Health, Human Resource Development, Social Justice and Empowerment and Labour, etc.) but will also be monitored by the Minister of Housing and Urban Poverty Alleviation in so far as urban poor are concerned.

    FINANCING PATTERN
    The sharing of funds would be in the ratio of 80:20 between Central Government & State Government/ULB/Para-statal. States/implementing Agencies may raise their contribution from their own resources or from beneficiary contribution/financial institutions.

    Implementing agency
    A Detailed Project Report as pet the Guidelines has to be submitted to the GSUDA for availing assisting under the scheme.

    State Level Nodal Agency
    The State Government has designate Goa state Urban Development Agency which will forward the DPR to Government of India for release of Grants
    • • i.Urban Renewal i.e. redevelopment of inner (old)city areas [this would include items like widening of narrow streets, shifting of industrial/commercial establishments from non-conforming (innercity) to ‘conforming’ (outer-city) areas to reduce congestion, replacement of old and worn-out water pipes by new/higher capacity ones, renewal of sewerage/drainage/solid waste disposal systems, etc].
    • • ii. Water Supply (including de-salination plants) and sanitation
    • • iii. Sewerage and Solid Waste Management.
    • • iv. Construction and improvement of drains/storm water drains.
    • • v. Construction / Up gradation of roads, highways/expressways.
    • • vi. Parking lots / spaces on Public Private Partnership basis.
    • • vii. Development of heritage areas.
    • • viii. Prevention & rehabilitation of soil erosion/landslides only in case of Special Category States where such problems are common and
    • • ix. Preservation of water bodies.


  • Implementing Agency
    A Detailed Project Report as per the Guidelines has to be submitted to the GSUDA for availing assisting under the scheme.

    Financing Pattern
    The sharing of funds would be in the ratio of 80:10 between Central Government & State Government and balance 10% could be raised by the nodal/implementing agencies from the financial institutions.

    State Level Nodal Agency
    The State Government has designate Goa state Urban Development Agency which will forward the DPR to Government of India for release of Grants

    • • Covering all thirteen Urban Towns.
    • • Fully funded by State of Goa as Grant-in-Aid to GSUDA.
    • • Schemes implemented by GSUDA
    • • Design and Construction Management through Consultants.
    • • Participation of Local Self Government, NGO’s, professional & other Institutions.
    • • Private participation & collaboration.
    • • Monitored by General Body & Governing Body of GSUDA.