CITIZENS CHARTER

  1. INTRODUCTION


The Goa State Urban Development Agency (GSUDA) is the State Level Nodal Agency (SLNA) for co-ordination, monitoring and implementation of various Centrally Sponsored Schemes (CSS) of the Ministry of Housing Urban Affairs, Government of India. The GSUDA is a society registered under the Societies Registration Act 1860 under the Administrative control of the Directorate of Municipal Administration, Urban Development Department, Government of Goa.

This Agency is registered for implementing various State & Centrally Sponsored Schemes, which are meant to promote gainful employment to urban poor, unemployed or underemployed, to devise schemes for improvement of urban poor and help in upgrading their skills, to change negative family and community attitude towards girl child, for construction and up gradation of dwelling units for slum dwellers, to improve their living conditions and also improve Infrastructural facilities and help creation of durable public assets.

Considering the emerging need for all round development of the Urban areas in the State, this Agency is also engaged in taking up other infrastructural development works in the urban areas in the state under Integrated Development of Major Towns (IDMT), which is a State sponsored scheme.

Goa State Urban Development Agency has appointed, Member Secretary, as the Contact Officer for Citizen’s Charter. For any further details, may be contacted on phone no. 2437210.

 

  1. AIMS AND OBJECTIVES OF GSUDA
    The Agency is established by the Government of Goa to achieve the following aims and objects through its administrative set up:-

  1. To suggest various measures to the Government of Goa and the Government of India to uplift the living conditions in urban area of the state especially that of the urban poor, backward the weaker sections.

  2. To frame schemes for overall improvement in urban areas and submit the same to Central and State Government so as to receive financial assistance for their implementation by the Agency.

  3. To implement and execute the various schemes of the State and/or Central Government for the civil and economic development in urban areas, either itself or through Municipal Councils of the state.

  4. To receive grants from the State and the Central Government for the maintenance of administrative set up of the Agency, incur expenditure for the overall development of urban areas and to see that such grants are utilized properly.

  5. To accept donations/contributions from any sources and utilize them for achieving the objectives of the Agency and for strengthening its financial position.

  6. To enter into any trade and business and invest the surplus money with the aim of earning profits for strengthening the financial position of the Agency and spend them for achieving the aims and objects of the Agency.

  7. To do everything necessary as it deems fit with the aim of bringing about the overall development of the urban people especially the backward urban area and urban weaker sections.

 

  1. OFFICE ADDRESS:

6th Floor Shramashakti Bhavan, Patto, Panaji, Goa.

 

 

  1. URBAN LOCAL BODIES

Sr.No.

Name of the Urban Local Body

Population as per 2011 Census

1.

Corporation of City of Panaji

40017

2.

Mormugao Municipal Council

94393

3.

Margao Municipal Council

87650

4.

Ponda Municipal Council

22664

5.

Mapusa Municipal Council

39989

6.

Curchorem Municipal Council

22730

7.

Cuncolim Municipal Council

16623

8.

Bicholim Municipal Council

14795

9.

Quepem Municipal Council

12573

10.

Canacona Municipal Council

12434

11.

Sanguem Municipal Council

6444

12.

Valpoi Municipal Council

8583

13.

Pernem Municipal Council

5021

14.

Sanquelim Municipal Council

13651

 

  1. LIST OF SCHEMES
     

  1. CENTRALLY  SPONSORED SCHEMES (CSS)

 

The Goa State Urban Development Agency (GSUDA) is a State Level Nodal Agency (SLNA) for implementing following Centrally Sponsored Schemes:

 

Sr. No.

Scheme Name

Funding Pattern

(Central:State)

State Level Nodal Agency

Implementing Agency

Ministry

1.

Deendayal Antyodaya Yojana – National Urban Livelihoods Mission

60:40

Goa State Urban Development Agency

14 Urban Local Bodies

Ministry of Housing and Urban Affairs, Government of India

2.

Swachh Bharat Mission – Urban

60:40

 

 

BRIEF DESCRIPTION

 

  1. DEENDAYAL ANTYODAYA YOJANA – NATIONAL URBAN LIVELIHOODS MISSION (DAY-NULM)

AIM:

The Mission aims to reduce poverty and vulnerability of the urban poor households by enabling them to access self-employment and skilled wage employment opportunities. The Mission also aims to strengthen the urban poor by building strong grassroots level institutions such as Self Help Groups, providing various market opportunities, suitable spaces and skill to urban street vendors and providing homeless shelter equipped with essential services.

OBJECTIVES:

Formation of Self Help Groups, Area Level Federation’s and City Level Federations.

  1. Capacity Building and training of Self Help Groups, stakeholders etc.

  2. Skill Training, certification and wage or self employment of urban poor beneficiaries.

  3. Supporting individual micro-enterprises and organized groups of the food processing industry such as Self Help Groups engaged in Agri-Food processing sector.

  4. Providing financial assistance i.e. Individual and Group loans to individuals/groups of urban poor for setting up gainful self-employment ventures/micro-enterprises.

  5. Establishing City Livelihoods Centres (CLCs) at city level to create a platform wherein the urban poor Self Help Groups (SHGs) can market their goods and services in an organized manner to the potential buyers.

  6. To address the concerns of urban street vendors by facilitating access to suitable spaces for vending, institutional credit, improved skills and social security linkages.

  7. Formalization of street vendors with objectives to facilitate working capital loans up to ?10,000, ?20,000 and ?50,000, incentivize regular repayment and reward digital transactions.

  8. Providing shelter to the urban homeless.

 

URBAN POOR:

As per notification no. 1/322/GSULM/NULM/14-15/2223 dated 24th November 2015, the classification of Urban Poor under DAY-NULM scheme are identified in two categories

  1. Economical Parameters.— (I) Annual family income up to Rs. 1,00,000/- (Rupees one lac only).

  2. Non-Economical Parameters.—

  1. Residential Vulnerability (access to land, shelter, basic services, etc.).

  2. Social Vulnerability (deprivations related to factors like gender, age and social stratification, lack of social protection, inadequate participation in Governance structures, etc.).

  3. Occupational Vulnerability (precarious livelihoods, dependence on informal sector for employment and earning, lack of job security, poor working conditions, etc.).

 

SCHEME COMPONENTS:

 

Sr. No.

Scheme Components

Procedure to avail benefit

  1.  

Social Mobilization and Institution Development (SM&ID)

  1. Self Help Group can be formed having 10 to 20 member’s.

  2. Self Help Group should be registered with Municipal Corporation/Council.

  3. 70% of the Self Help Group women should be urban poor to qualify for availing Revolving Fund of Rs.10,000/- (one time).

  4. Area Level Federations to get Revolving Fund of Rs.50,000/- (one time) on registration.

  1.  

Capacity Building and Training (CBT)

  1. Community organizers are appointed at the Municipal Level.

  2. Community organizers mobilize the Urban Poor regarding the components and sub-components of the DAY-NULM scheme.

  3. Annual capacity building and training programmes are organized for Self Help Group member’s.

  1.  

PM Formalization of Micro food processing Enterprises (PMFME) Scheme

  1. Seed Capital @ Rs.40,000/- per Self Help Group member for working capital and purchase of small tools.

  2. Support to food processing enterprises through credit-linked capital subsidy@35% of the eligible project cost with a maximum ceiling of Rs.10 lakh per unit.

  1.  

Employment through Skill Training and Placement

 

 

  1. Applicant should be Urban Poor.

  2. Applicant can submit necessary documents to the ULB or applicant can submit documents to the empanelled Skill Training Provider.

  3. Beneficiary will be enrolled in the batch of atleast 15 students.

  4. After completion of training period assessment and certification will be conducted.

  1.  

Self-Employment Programme (SEP)

  1. Interest subsidy, over and above 7% rate of interest will be available on a bank loan for setting up of Urban Poor individual  or group enterprises.

  2. Individual loan upto Rs.2,00,000/- and Group loan uptoRs. 10,00,000/-.

  1.  

Support to Urban Street Vendors (SUSV)

  1. Urban Street Vendors will be issued ID cards and vending certificates.

  1.  

PM Street Vendor’s AtmaNirbjarNidhi (PM SVANidhi)

  1. Applicant should be registered as street vendor in the Municipal Council/Corporation.

  2. Working Capital loan up to Rs. 10,000/- as 1st tranche

  3. Working Capital loan up to Rs. 20,000/- as 2nd tranche

  4. Working Capital loan up to Rs. 50,000/- as 3rd tranche

  1.  

Shelter for Urban Homeless (SUH)

  1. Identify Urban Homeless

  2. Police Verification

  3. Medical Examination

  4. ULB’s refer the identified homeless persons to the shelter homes of the State Government appointed NGO i.e. El Shaddai Charitable Trust.

 

 

 

 

  1. SWACHH BHARAT MISSION – URBAN 2.0
     

AIMS & OBJECTIVES:

  • To achieve the vision of a “Garbage Free” Urban India, more focus is required to be given to issues such as source segregation, collection & transportation, and processing, including effective management of Construction & Demolition waste, plastic waste management including reduction in single use plastic, and remediating all legacy dumpsites.

 

  • To sustain the ODF status and prevent slippage, there is a need to ensure that all fecal sludge and waste(used) water are safely contained, transported, processed and disposed off, so that no untreated fecal sludge or used water pollutes the ground or water bodies.

 

  • Intensified focus is required to be given to IEC and behavior change through citizen outreach and jan andolan, as well as capacity building and skilling of all relevant stakeholders, towards achieving the Mission’s objectives.

 

COMPONENTS OF THE MISSION:

 

Sr. No.

Scheme Components

Description, sub-components

1)

Toilets &

Solid Waste Management

  • Community Toilet, Public Toilet, Urinals, Waste to Compost Plants, Waste to Energy Plants, Material Recycling Facilities, Source Segregation, Door to door collection (D2D), Separate Transportation, Waste Processing, Wet waste , Dry waste, C&D waste, Bulk waste generators, User Fee:

  1. The proposals along with resolutions are received from Municipal Council as per decision in the various council meetings.

  2. Approval of the resolutions are considered in the State Level High Powered Committee.

  3. Proposal is submitted to the Government of India.

  4. Work is executed by GSUDA.

2)

Sewerage (Used water Management)

  • Sewerage Treatment Plant, Effluent Treatment Plant:

  1. The proposals along with resolutions are received from Municipal Council as per decision in the various council meetings.

  2. The proposal has to be forwarded by the Chief Officer of respective Council, PWD and SIDGL.

  3. Approval of the resolutions are considered in the State Level High Powered Committee.

  4. Proposal is submitted to the Government of India.

  5. Work is executed by GSUDA.

3)

IEC & Behavior change

  • The GSUDA is creating awareness on the Swachh Bharat Mission - Urban on the following social media platforms:

Twitter: @GoaGsuda

Instagram: goasuda

Facebook: Goa State Urban Development Agency

4)

Capacity building, skill development & knowledge management

  1. The GSUDA has appointed Swachh Bharat Mission co-ordinator at the Municipal Level. 

  2. The SBM co-ordinators create awareness on single use plastic ban, promoting the swachhta app etc.

  3. States may take assistance of PSUs and Corporates through CSR for implementing capacity building programs.

  4. Awareness talks are conducted.

  5. Annual medical assessment of sanitary workers is done.

  6. Training on source segregation is done for sanitary workers.

  7. PPE kit are provided to the Sanitary workers 

5)

IT enabled governance

 

  • SBM-U Integrated platform: The https://admin.sbmurban.org/u/login portal allows ULBs to create city profiles (ward, area, workforce, vehicles, BWGs, Non BWGs, vendor details, etc.), upload details of city infrastructure and assets (e.g. processing plants, landfills, dumpsites, water bodies, storm water drains, STP/FSTP etc.) and report their sanitation and waste management progress on a monthly/periodic basis through a single sign-on approach. The report is monitored at the State Level.

 

  • Swachhata App:

  1. Citizen’s can download the Swachhta-MoHUA app developed by janagraha from both google playstore and IOS platforms.

  2. After downloading the citizens can post complaints related to garbage/ sanitary issues in the respective municipal jurisdiction.

  3. The Municipal Corporation/Council will resolve the complaint and post resolved status.

 

  • SBM Toilets on Google Maps and CT/ PT feedback system:

  1. The Ministry of Housing and Urban Affairs, Government of India partnered with Google Maps to allow all citizens to locate public toilets in their cities and also provide feedback.

  2. All public toilets are mapped on google maps application through Quality Control of India.

 

  • Annual Garbage Free City Rating, Swachh Survekshan & ODF Assessments through integrated module:  Annual third party assessments conducted.

 

 

MISSION OUTCOMES:

The following measurable outcomes are expected to be achieved by the end of the Mission tenure:

  1. All statutory towns are certified at least 3-star Garbage Free, or higher;

  2. All statutory towns become at least Open Defecation Free+;

  3. All statutory towns with less than 1 lakh population become at least ODF++;

  4. At least 50% of all statutory towns with less than 1 lakh population become Water+

 

 

  1. STATE SPONSORED SCHEMES

 

  1. INTEGRATED DEVELOPMENT OF MAJOR TOWNS (IDMT)

    OBJECTIVES:

 

The problems of narrow roads, footpaths, inadequate parking spaces, traffic conjestion, conjested markets, lack of developed open spaces, drainage inadequacy, water logging, small bridges and foot bridges, insufficient maintained gardens/ open spaces, lack of truck and heavy vehicles transport parking facilities, lack of warehousing and godowns, lack of facilities for tourists shopping and other infrastructure etc.  are likely to make life difficult in the town.

The IDMT scheme intends to creation of additional infrastructure/ services/facilities as well as improving/enhancing the existing one in the municipal towns in the State.

COMPONENTS OF IDMT SCHEME:

  1. Roads: Strengthening of existing and proposed roads and proposing and developing roads like ring roads, arterial roads, bye-passes, covering of the missing links between the roads, construction of small bridges, culverts and footbridges and underways.

  2. Parking: Development of parking lots and parking infrastructure independently or with multifunctional activities having commercial areas and facilities for trucks, buses, cars, scooters, etc.

  3. Market: Development of market complexes/shopping centres, rehabilitation of gaddas and other activities for creating better environment in the cities and providing facilities to the public.

  4. Open Spaces: Development of open spaces up gradation of existing parks, gardens and land scalping of the same and other areas.

  5. Public Amenities: Creation and upgradation of major public amenities like large gardens, playgrounds, Multifunctional halls, Municipal Building, Shopping centres etc.

  6. Removal and rehabilitation of certain development from the towns like scrap yards, gaddas or other physical structures to maintain and develop proper footpath smooth traffic on the roads and environment.

 

SCOPE AND EXTENT:

 

The IDMT shall be applicable to all the towns in the State declared as Municipal areas under the Goa Municipalities Act, 1968 or any area declared as Municipal Corporation.

 

FUNDING PATTERN:

 

  1. Fully funded by State Government including cost of land acquisition.

  2. Administrative and Office expenses shall be limited to 5% of the total project cost.

 

PROCEDURE FOR SELECTION OF PROJECT AND IMPLEMENTATION:

 

  1. Proposals along with resolutions are received from Municipal Council as per decision in the various Council meetings.

  2. The proposal has to be forwarded by the Chief Officer of the respective Council to GSUDA.

  3. The approval of the resolutions are considered in the Governing/General Body of GSUDA.

  4. After approval, the estimates are prepared and then tenders are floated for selection of consultant.

  5. After obtaining Administrative approval and expenditure sanction for the project the work order is issued and the work is commenced.

 

  1. GOOD GOVERNANCE INITIATIVE UNDERTAKEN BY DIRECTORATE OF MUNICIPAL ADMINISTRATION

 

The Directorate of Municipal Administration, Government of Goa through the Nodal  Agency, the  Goa State Urban Development Agency (GSUDA) in collaboration with  National Informatics Centre (NIC)   has  developed  various platforms to render e-services.

 

  1. Web portal https://goaulbservice.gov.in

  • Web  portal  wherein  services rendered by   the  13 municipal councils and  Corporation of City  of  Panaji can now be availed ONLINE  through   this   site-  https://goaulbservice.gov.in.

  • This effort has gone a long way in easing of the burden of the citizens at large in terms of reducing physical visits and time.

  • Below are some of the services that citizens can avail through the above portal.

 

Sr#

Service Description

Sr#

Service Description

1

Online Payment of House Tax

9

Hall Booking

2

Online Payment of Rent

10

Night Soil Tanker

3

Online Payment of Trade License & Sign Board

11

Hearse Van

4

Search Birth Certificates

12

Application for Trade/Sign Board

5

Search Death Certificates

13

Transfer of House Tax

6

Correction of Birth Certificates

14

Income Certificates

7

Correction of Death Certificates

14

NOC for water and Power Connection.

8

Registration of Grievances.

 

 

 

UMANG is an app wherein the above services are also available.

  

  1. Bharat Bill Payment System:

 

  • Facility provide for collection of taxes through payment platforms like BHIM, GPAY, PAYTM and so forth.